Utterly disappointed

I am furious with both MTN and Mondo. I made an application for a data contract on MTN's website, www.mtn.co.za. I received an email confirming my application. And that was it. Did not hear anything from them afterward. I gave it a few days and then started calling, trying to find out what happened to my application. A visit to my local MTN outlet in Keywest Shopping mall yielded no results, as they informed me that they cannot help with online applications lodged on the website. Phoning MTN repeatedly also yielded little to no results. Emailing MTN customer care was a pain. Slow responses. Eventually, someone from Mondo sent me an email stating that I have opted out of marketing, therefore they cannot contact me. What utter hogwash!!!! Surely, opting out of marketing means I do not want unsolicited calls, but if I explicitly make an application, it means I WANT something. So here I am, sitting with this poor excuse and no customer service, only dissatisfaction.