Utterly disappointed

Hi MTN,

I've had the worst experience regarding my contract line.

My contract line got suspended on Monday. I wasn't made aware that my service was going to be suspended over R82 outstanding. I only realized that my line was suspended on 14th of April 2020, prior to this I had limited connectivity but thought it was due to technical issues and I have tried to call the 135 service line prior to receiving the SMS on the following dates:

07 April 2020 - no consultant answered my call. 12 April 2020 - no consultant answered my call. 13 April 2020 - no consutant answered my call. 15 April 2020 - I called 5 times and no consultant answered my call.

In addition to the above, I have tweeted your MTNza page twice (yesterday and today) and got no response either.

As soon as I got the SMS on the 14th of April 2020, I immediately paid of the R82 outstanding via the MTN App using my bank card.

I made my normal R678.99 month fee on the 25th of March 2020 because I was unaware of the additional R82.

Today I managed to speak to one of your consultants today, she was really great and helpful in helping me. However, she mentioned that I have to wait to up to 3 business days for my account to reflect the payment and therefore have my suspension lifted. However, I can not wait that long because I have been without service for too long and it wasn't my fault because:

MTN only informed on the 14th of April 2020 that there was an issue with my account, at which point the line was suspended already.

1. It has been 3 days since I made my payment of the R82 to remedy the account and my service is still suspended.

2. I understand that you are Zanele's supervisor, she gave me your e-mail so that I could escalate the matter because I need my line unsuspended as soon as possible for the above amount.

Very unhappy with the service I have received, my family have been MTN Postpaid Customers for 17 years (14 years on my parents' account and 3 years on my on account) and have never experienced such terrible customer. Utterly disappointed.