Utterly Disappointed

<p>So 3 months ago I took out a new contract at MTN Canal Walk with Insurance. Only to find out 3 months later my insurance has not been added to my payments ( that was the trigger to go to the store). I get to MTN after waiting to be helped for almost an hour, i find out that MTN Insurance never even saw to the request. The status was still open after 3 months never even been touched. Oh and not forgetting MTN now suddenly changed insurance providers + a higher rate is now in place. What type of customer service is that?? What is i lost the phone, then who do i turn to because clearly MTN Insurance would not take responsibility. Yes i did not pay for the insurance but how has the request after 3 months still not been seen to. BAD for business REALLY!!!</p>