MMdK
Marizanne Meintjes de Klerk

1 reviews | Active since Sept 2018

09 Feb 2023, 18:58

UTTERLY DISAPPOINTED

Utterly disappointed

I have been a loyal Samsung customer for years now and have had a few of samsung's flagship phone's and was truly excited to receive my s22 ultra but my excitement was of short term.. after a a few months my selfie camera did not work gave an error message. I the took phone in for repair, it was 4 weeks in Kimberley, phone came back with message nothing wrong the lady at mtn even saw for herself, before I took the phone home that nothing was repaired so I was another 4 weeks without my new very expensive flagship phone and it still wasn't repaired then started the battle with repair men and SAMSUNG. They told me they will pick it up and get it repaired so my phone was away AGAIN for 5 weeks this time they found the fault, one of my cameras burned so it was replaced. Got my phone back not even 2 weeks and there is no network signal for 8 days. So I went back to MTN this morning and they tried again and couldn't fix it. I called Vaughn at SAMSUNG Call Centre, now they told me the phone must be repaired AGAIN!!!!, I have my own bussiness and make my living by receiving calls and making bookings. For 8 days now I couldn't receive any phone calls or make any phone calls!! How are SAMSUNG going to rectify this?? I want a NEW PHONE WITHOUT all these faults because at this stage I am even considering to stop my contract with MTN and go to Vodacom, and also STOP my payments for my phone UNTIL he is REPAIRED or REPLACED WITH A NEW PHONE and seeing a lawyer for my loss of income due to the fact that my phone which is SAMSUNG claims to be the best has FAILED me.. In other words SAMSUNG has failed me because all I hear is "we understand your frustration ma'm" no SAMSUNG you DONT!!!!!! because you receive my money but I have no phone and I am losing money because your phone(SAMSUNG) keeps giving problems!!! I am paying for a phone that is more with SAMSUNG and repairs than it is with me!!

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