Utterly disapointed

Good Morning I would like to express my grievance. On the 3rd Nov I received a call stating my MTN contract was in arrears for more than 2 months and I owe them above R1000. I asked how this is possible considering I have a debit order in place. They then continued telling me it was changed from debit order to cash payment. Firstly I would like to know who gave this authorization since it was definitely not me? How is this possible without my permission? I would like to terminate both my contracts with MTN. I find this utterly unacceptable as they have breached the contract.

Since my last communication, I had made several calls and emails. Every time they told me legal department would get back to within 7 working day. When I followed up, they said I was unreachable. Funny how I was not unreachable when they called me about my account being in arrears. To date I have not received a call back from MTN’s legal department. The last time I called they said I was unreachable but my email address was inserted incorrectly on the system. I also provided an alternative cell no they can contact me on.

Today (18th Dec) I went in store (Zevenwaght mall) to try and sort out this mess. To date nothing has been done besides logging the query (which has been done 4 times by the way).

They also surprised me by telling me my invoice is now R1860 because I have not paid yet while I’ve been waiting for legal department to get back to me.

I have never in my life received such putrid service. I am utterly disappointed in MTN’s lack of professionalism. Clearly the legal department is a myth because they are so unreachable its shocking.

Melissa