1 reviews | Active since Feb 2015
Utterly Bad/Poor Service
Since my upgrade last I was billed incorrectly, I went to store to query my account. I was assured that this will be fixed as I signed an contract for a fixed amount, explained to me as well and also the consultant assured to me that I had a limit on my contract to not exceed my monthly premuim. I told the guy I will not pay my account until this has been fixed, my account to date is still incorretly billed and therefore Mtn suspended my account. Called the call centre yesterday @12:03pm to have the suspension lift (waiting more than 30minutes to be helped). Lindiwe said she will sent the consultant who assisted me in the store to supply feedback. An hour later I received an sms that the service provider changed my subscriber usage limit from R200 to R0.Lindiwe also saif that I need to arrange with Mbali regarding the suspension being lift. I couldnt get hold of her yesterday after I have been holding on more than 20minutes. Called again this morning to my surprise the service I got from her and her manager Dumi who put the phone down in my ear without resolving the issue. They insist that I pay the incorrect account before they can help me.<br> Im disgusted by the service big time!!!
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that a credit of R1285.22 was passed on the 19th of February for the subscriber usage limit that was not loaded for the invoice dated the 2014-07-20 to 2015-01-20. The credit passed has decreased your balance due from R7168.22 to R5883. However the services will remain fully suspended until the account is up to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that a credit of R1285.22 was passed on the 19th of February for the subscriber usage limit that was not loaded for the invoice dated the 2014-07-20 to 2015-01-20. The credit passed has decreased your balance due from R7168.22 to R5883. However the services will remain fully suspended until the account is up to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
Best regards,