1 reviews | Active since Dec 2012
Utter unprofessionalism
Went to MTN Clearwater mall for an upgrade on Saturday 07-07-18.
The consultant (Thami Mhlongo ) was far from interested in helping me. He said the upgrade would be done on the Monday. I called your call centre and the contract was not done. How unprofessional is this ?
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the clearwater Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the clearwater Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints management Team
Best regards,