CJ
Christiaan J
1 reviews | Active since Aug 2014
19 Dec 2016, 16:58
Utter poor service
I took out a new contract 24/11/2016 at Makhado crossing mtn, a Samsung A7. The phone had no signal from the start. I took it back to the shop 2 times, the second time to return it, as it was within 7 days the manager there said its ovf or something. Now comes the irretating part. I asked for a replacement as i dont want it repaired as i dont want a broken phone. As with a new contract you want a NEW phone. The manager, Phil, said they dont have stock. He made promises that i would get a phone on three separate occasions and it was all empty promisses as i am still without a phone. How can it take this long to get a phone??? Do we not have courier services or what? I must pay the contract fee for this month for something i dont have? I phoned the 808 number and noumerous others but nothing gets done. I am so fed up with this **** service i got. Please is there someone at mtn that actually does their job? Can anyone make sure that the problem gets sorted out?
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Replies (2)
MTN South Africa's replyOfficial
20 Dec 2016, 17:17Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply20 Dec 2016, 17:17
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
CJ
Christiaan J's updateReviewer Update
22 Dec 2016, 11:32I recieved a new Samsung A7 on Tuesday. The reason I gave back the first phone was for the data not working and losing network. It could not establish and hold a connection. Now with the new phone it does go on the internet but it doesnt hold the connection for long periods of time. Attached is a screen shot. My other phone with vodacom holds on 4G in town but with MTN the best I get is H+.My previous phone with MTN was a Sony m2 and did not have any problems connecting ord holding the connection. So my question is why is this phone not holding the connection?
CJ
Christiaan J's update22 Dec 2016, 11:32
Reviewer Update
I recieved a new Samsung A7 on Tuesday. The reason I gave back the first phone was for the data not working and losing network. It could not establish and hold a connection. Now with the new phone it does go on the internet but it doesnt hold the connection for long periods of time. Attached is a screen shot. My other phone with vodacom holds on 4G in town but with MTN the best I get is H+.My previous phone with MTN was a Sony m2 and did not have any problems connecting ord holding the connection. So my question is why is this phone not holding the connection?