UTTER NONSENSE (MTN CUSTOMER SERVICE)

I am really disappointed with the bad service I got from MTN. I opened an account with them last year, so due to getting paid earlier in December they couldn't deducted, I then sent a double payment in January for the 2 months.

Last week I got an SMS stating that my account will be suspended due to no payment after doubling my payment and gave a R60 extra for the delayed payment.

I then sent them an email wanting feedback, and I even email my bank to ask if the money did not get to MTN , and they confirmed that the money went through. I advised MTN that the money went through and sent proof of payment, they now said the matter will be escalated.

I later got an email stating that my payment was rejected, with no further explanations. My question is where is my money? As I mentioned on the email they can come and take their phone and give me my money back.

I don't mind taking it further because of R1200, I do not play with money. Voetsek!!