Utter incompetence and blatant lying!

I am an MTN Sp customer, not by choice, my account was inherited from Nashua Mobile. <br> In December I completed the insurance claim document at Pavilion mall, I was promised someone would contact me to arrange collection of phone. 3 Weeks later i had to go back to the store as no one contacted me to collect my phone. The matter was escalated and i received a call in 2 days. They offered me a loan phone and I queried if it would be the same handset as mine, they confirmed it would be so I could back up my phone and restore it to the loan unit. The first collection was booked, I stayed home all day for this. At 4pm i received a call advising me that the courier company was trying to collect my phone 207 km away from where I was. I never received a follow up call and again after weeks had to go back to store to find out what was happening. they arranged another collection, this never happened, again! The fourth time the collection was successful, only to find that i was given an 8G phone and not 32G as mine is. I cannot restore my back up on this phone, it is useless to me. I am disgusted. I have been **** to so many times in my short stay with MTN that I feel utterly violated!