Utter incompetence

I had a contract with MTN for years and i have been paying them well and have been upgrading and this year i decided i am fine with my phone and do not want to upgrade and want to pay for airtime only.

I was contacted by MTN call centre and was told that they have a gift for me because i have been a good payer towards my contract that i had with them for years. I told them i do not want it because i do not want to be paying for anything i have too many problems and the person that called me insisted and advised its for free and i will not pay a cent towards it hence they say its a gift. They even delivered the phone to my home and gave me a receipt that shows that there is a zero balance and i was shocked that its a phone.

On March 15th they deducted in my account but i did not reverse because we were on lockdown but i emailed MTN and they promised to assist and i have been emailing them several times with no assistance. I went to their branch and they gave me a number to phone but still no help. They have been suspending my phone and im missing out on important things because of them.

It is not my fault and i have taken the phone back to MTN because i have never used it and will not pay the amount they say i owe because i did not ask for the phone they brought it to me. I have been patient with MTN for 3 months. I am gatvol now because they are *********** and they are doing nothing about this and its frustrating too much. I have proof of trail emails communicating with them this is too much.