Utter F*cking Uselessness!!!
My previous MTN complaint was not resolved by Mariska De Wet. I went to Cavendish branch in March and an elderly african lady told me I have no accounts with MTN at which I emailed Mariska but never got a response. 3 months later, Today I visit Cavs again and was told I have a bill of R1935 which I can't pay and MTN Retention aren't answering their phones (held on for 20 minutes x 3 times today) I need to settle this and get proof that my installment is just R299 per month, in order that my business loan gets approved but CPT Head Office doesn't assist walk-in clients when all their branches can't access my account and refers me to them??? What THE F*CK??? Can someone please help me or do I need to make a ruccus at Head Office tomorrow???
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MTN South Africa's replyOfficial
06 Jul 2015, 15:07Hello Mystico,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is a contract A*** which was created in your name. The amount of R1 935.44 was for invoices until May 2015. At the moment your contract has reached its expiry date and has been deactivated due to non payment. Since the arrears have been settled, please respond to the email that we have sent to you and advise if you would like us to reinstate the line.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is a contract A*** which was created in your name. The amount of R1 935.44 was for invoices until May 2015. At the moment your contract has reached its expiry date and has been deactivated due to non payment. Since the arrears have been settled, please respond to the email that we have sent to you and advise if you would like us to reinstate the line.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply06 Jul 2015, 15:07
Official
Hello Mystico,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is a contract A*** which was created in your name. The amount of R1 935.44 was for invoices until May 2015. At the moment your contract has reached its expiry date and has been deactivated due to non payment. Since the arrears have been settled, please respond to the email that we have sent to you and advise if you would like us to reinstate the line.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is a contract A*** which was created in your name. The amount of R1 935.44 was for invoices until May 2015. At the moment your contract has reached its expiry date and has been deactivated due to non payment. Since the arrears have been settled, please respond to the email that we have sent to you and advise if you would like us to reinstate the line.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,