Utter Disgust With MTN’s Ongoing Lack of Service and Zero Assistance

To whom it may concern,

I am writing this email out of absolute disgust and frustration with MTN and the shockingly poor service I have been receiving. I have emailed MTN on numerous occasions since February 2025, and to this day I have received no proper assistance whatsoever. Every single time, I get the same empty excuse that someone will “look into” my problem — yet absolutely nothing ever happens.

Once again, today, 22 November, I am dealing with the same issue. Since yesterday, my signal has been kicking off every two minutes. I cannot even send a simple message without being disconnected. This is beyond unacceptable. I am being kicked off continuously, and there is still no actual support, no follow-up, and no resolution.

MTN’s lack of urgency, accountability, and basic customer service is shocking. After months of reaching out, being ignored, and receiving pointless copy-and-paste responses, I am beyond fed up. I expect immediate intervention and a proper resolution — not another generic “we will look into it” reply.

I trust that this time, MTN will finally take my complaint seriously.