1 reviews | Active since May 2018
Utter disgust with MTN
A few weeks ago Mtn had the s10e on contract for R299, i app**** for the contract and was told that it was a mistake on their part. Yesterday they had the same special, this time i got an email to say that the application has gone through and that they will contact me, however today when queried if it was just a joke they rep**** that it was a technical issue on their part. To me it's utter stupidity to make a mistake like this twice in under a month, and to then say that this deal unfortunately cannot be honored according to their terms and conditions. I know MTN will not honour this deal however due to their negligence i will gladly accept another offer from them, obviously with a phone equivalent to that of the s10e and to keep up their so called "good name" they should honour this deal with all those who received a confirmation email yesterday.
Thank you for your post and please accept our humble apologies for the confusion and inconvenience caused on behalf of MTN – “Errors like this are never our intention but they can happen from time-to-time.” We really apologize.
“ As a good practice to our online experience, we have included a guideline in our terms and conditions which speaks to “errors and omissions” which may occur. Having said that, once again we are truly sorry and understand the frustration that an error like this may cause you.
Please note, I will send you an email with the applicable terms and conditions.
Warm Regards
Zenetta Portia ViljoenComplaints Management team
Best regards,
Thank you for your post and please accept our humble apologies for the confusion and inconvenience caused on behalf of MTN – “Errors like this are never our intention but they can happen from time-to-time.” We really apologize.
“ As a good practice to our online experience, we have included a guideline in our terms and conditions which speaks to “errors and omissions” which may occur. Having said that, once again we are truly sorry and understand the frustration that an error like this may cause you.
Please note, I will send you an email with the applicable terms and conditions.
Warm Regards
Zenetta Portia ViljoenComplaints Management team
Best regards,
