GK
Garreth K
1 reviews | Active since Mar 2009
23 Aug 2017, 12:46
Utter disgrace
Have been trying to upgrade my device since the beginning of the month. After being bungled around by the Galleria branch I contacted the MTN direct for upgrade, which I processed. I contacted MTN on Monday to find out where my phone was and was put onto their courier. I was informed that my delivery would be today. This morning the courier came to deliver a SIM card with no phone. I called MTN direct again and they have no clue what happened as it was supposed to have been delivered. Apparently I am not the only one to have this problem. Please sort this issue out, I want my phone today or tomorrow. Please do not give me a canned reply like my previous complaint. To add insult to injury, I have already been billed for a phone i do not have, and in addition to this have not been allocated the promised 30GB or data.
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MTN South Africa's replyOfficial
24 Aug 2017, 11:25Good Day,
Thank you for your email.
We apologize for the inconveniences that you have experienced because of the lapse in service. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
We apologise immensely for this matter and the service you have received from us thus far. Please do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply24 Aug 2017, 11:25
Official
Good Day,
Thank you for your email.
We apologize for the inconveniences that you have experienced because of the lapse in service. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
We apologise immensely for this matter and the service you have received from us thus far. Please do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,