Utter disappointment with MTN!!!!??

My SIM card was **********ly swapped without receiving a notification from MTN of the attempts ?.

I’ve been trying to get my number back for exactly 4 days now to no avail. The call centre agents keep telling me they can’t assist me because somehow the other user changes details that affect responses to the security questions.

I then submitted documents in store at the branch (Mall of the South) to try and resolve the matter. Needless to say I’m still waiting with no response from anyone in the store ?. 15 whole years of loyalty and this is the service and this is what customers get? Wow???