Utilised data - no accountability taken

On 01 February 2026 at 00:04, I bought 15gb of data from the MTN App.

I still had some data from the contract as well as night time data. After buying the data I was on CapCut but could not succeed with editing because I got an error message.

The entire day I was using my usual social media apps (WhatsApp, Instagram and TikTok).

Only after 19:00 when I tried to use my phone to hotspot did I realise that my data is less than 10gb and was now around 6gb.

I called the customer service and the representative I spoke to told me the data was loaded and that I should go into my App to check my usuage. I told her I'm using mobile data so it does not want to connect to the app since I'm on a call. She said the following day the App should show me my usage. Even today, 03 February, I am unable to see it on my app.

I called yesterday and after a long time holding, I spoke to Precious I think. This lady escalated and gave me a case number.

After the escalation, I got the response from MTN, using me what appears to be my usage. There is something called "Google Common" which used about 10gb.

I went and asked MTN to advise what that is, and no response has been received.

There is no way I would have a app that would utilise so much data on my phone and most of my apps don't even notify me or run until I open them so it can't be background data.

I would like for MTN to investigate what happened to my data because even when I'm using my phone as hotspot to work - so much data is never utilised.

They keep calling me to follow up on my contract upgrade but no one is calling me to tell me where my data is. Useless!!!