MY
M Y
1 reviews | Active since Sept 2011
19 Mar 2018, 09:24
Uthman Mia deliberately avoids escalated calls
No feedback from a call logged on the 6th February despite numerous calls. Promised resolution with 2 days but instead, 41 days later and not even a phone call received.
The Call Center is pathetic, phone at least 5 times to follow up but could never get an answer. Tried to speak to Uthman Mia, apparently the supervisor on duty yesterday but he put every call on hold until it cut out.
Helpful (0)
Replies (2)0
Replies (2)MY
M Y's updateReviewer Update
19 Mar 2018, 09:43I have little faith your escalation will do anything.
I see many complaints about Uthman yet he is still a Team Lead of a customer facing team and deliberately kept my calls on hold for approximate an hour yesterday despite me confirming that he was actually there on site. He also ignores emails.
What actions will be taken?
When will my call that is outstanding for 40+ days actually get resolved?
MY
M Y's update19 Mar 2018, 09:43
Reviewer Update
I have little faith your escalation will do anything.
I see many complaints about Uthman yet he is still a Team Lead of a customer facing team and deliberately kept my calls on hold for approximate an hour yesterday despite me confirming that he was actually there on site. He also ignores emails.
What actions will be taken?
When will my call that is outstanding for 40+ days actually get resolved?
MY
M Y's updateReviewer Update
19 Mar 2018, 09:43I have little faith your escalation will do anything.
I see many complaints about Uthman yet he is still a Team Lead of a customer facing team and deliberately kept my calls on hold for approximate an hour yesterday despite me confirming that he was actually there on site. He also ignores emails.
What actions will be taken?
When will my call that is outstanding for 40+ days actually get resolved?
MY
M Y's update19 Mar 2018, 09:43
Reviewer Update
I have little faith your escalation will do anything.
I see many complaints about Uthman yet he is still a Team Lead of a customer facing team and deliberately kept my calls on hold for approximate an hour yesterday despite me confirming that he was actually there on site. He also ignores emails.
What actions will be taken?
When will my call that is outstanding for 40+ days actually get resolved?