Usual response without investigating!
Wenzile, instead of giving me the same answer tht the previous person gave me, please advise me how I can rectify ths problem. If I accidentally requested a recurring G, please cancel it. Speak to Nicolette Naidoo in upgrades. When I upgraded frm 2G to 3G, she must have requested a recurring 1G on top of my previous 2G as well as upgrading to 3G. Tht is why u r giving me the G. I dont know how to request an additional G. Why do maintain tht it is a self service when someone, except me, requested it. PLEASE INVESTIGATE AND FIND OUT WHO REQUESTED THE RECURRING G
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MTN South Africa's replyOfficial
18 Feb 2015, 10:55Hello JLosp,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I will send this back to billing for further investigation and feedback.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I will send this back to billing for further investigation and feedback.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply18 Feb 2015, 10:55
Official
Hello JLosp,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I will send this back to billing for further investigation and feedback.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I will send this back to billing for further investigation and feedback.
Regards
Thabelo
REQ:***
Best regards,