USSD GIVES INCORRECT AIRTIME, ERRONEOUS INSUFFICIENT AIRTIME MESSAGES & EMPTY MTN PROMISES

I have been experiencing constant and ongoing issues with my pre-paid MTN data and airtime for many many weeks now and it is so bad, it is usually a daily occurrence. MTN gives erroneous insufficient airtime messages and incorrect USSD balances.

The typical scenario is that I recharge my phone with airtime and data, let say R60 & 100MB. At the end of the day, I might have R57 and 98MB left on the phone. Then the next day when I try make a call first thing in the morning, I get the insufficient airtime message! When I dial *141#, the message reads R0 airtime, R0 data, which I know to be untrue. Then when I reboot the phone, magically! the USSD message reads R57 and 98MB again and the insufficient airtime message has gone! This happens almost daily and is so frustrating!!!

On 20 September, I wrote a message on Hello Peter about this issue and Kabelo Brett Mosimanyane - Complaints Analyst - promised to "contact (me) soon to discuss the matter and get a solution".

IT IS OVER 2 WEEKS LATER, THE PROBLEM IS STILL CONTINUING!!! AND NO-ONE FROM MTN HAS BOTHERED TO EVEN CONTACT ME TO RESOLVE THE ISSUE! EMPTY PROMISES AND POOR SERVICE, KABELO BRETT MOSIMANYANE AND MTN!

THANKS FOR NOTHING!!

I have attached screenshots of the USSD codes from this morning (5 October 2017) before and after battery removal. Even though I recharged with R60 at 13:53 yesterday afternoon, at 06:49 this morning, I get an insufficient airtime message this morning and my USSD balance reads R0 and yet at 06:51 after rebooting my phone, I magically have R40.18 airtime. ***!!?