Using data at out of bundle rates

"Using data at out of bundle rates". I receive this sms message all the time even though I have more than one gig of available data. My last post complained of this to which I received a generic reply which was absolutely pathetic and then had no further feedback! How does one convince a large company that customer satisfaction is important? Take ownership of the problem and rectify it rather than trying to justify why you use scare tactics to make customers purchase data when they do not need to make the purchase