VG
Vaughan G

1 reviews | Active since Feb 2017

18 Feb 2017, 15:29

Using all airtime for data and not data bundle

<p>Today MTN used all my airtime I purchased yesterday when I still have available data on the 1gig bundle I also purchased yesterday. this is getting rediculous, MTN does this on a regular basis and I have lost thousands of Rands over the past 2 years. MTN is very cleaver as they use all your airtime for data and then suddenly when all the airtime is finished they send an sms notifying that you are using out of bundle data but like I say very cleaver on there part wait untill the airtime is finished before notification is finished therefore very nicely lining the coffers. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Feb 2017, 12:08
Official

Dear Vaughan,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that we have escalated your enquiry to the supervisors in the pre paid space and have requested that they provide you with urgent feedback.

I hope that you find this in order.

Thank you

Kind regards

MTNSA

Best regards,