1 reviews | Active since Jul 2010
Using airtime instead of data
This is the second month in a row that i am a problem with MTN taking airtime when I have data available. <br> Last month i called the call centre and asked for assistance and the person just could not assist me with the query - said i used it on the internet yet i had data available - went to the MTN store an 1 of the assistance told me i needed to refresh my SIM, which he did. When i asked why the call centre could not do that he said cheap labour and they are not well trained.Not even a month later and i am having the same problem.<br> <br> Is this just a trick of MTN to take the customers money??<br> <br> i want this query resolved before the long weekend starts as i dont think its fair that i must incure extra expenses because MTN dont know what they are doing<br> <br> <br>
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you were charged on data connections. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account. You also have the night express bundle which works between 00:00 to 05:59 only.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you were charged on data connections. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account. You also have the night express bundle which works between 00:00 to 05:59 only.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***