1 reviews | Active since Apr 2017
<p>I settled my account in March 2016 which was before the end date of the contract. Mtn continued to debit my account which i realized after 4-6 months. After several calls for Mtn to refund and cancel my contract it still is not. Instead my account has been handed over to legal department whom i know won't call me because of a balance they said i have. This has all been Mtn fault yet i am suffering the consequences. I hate Mtn, they are ******s and i will make sure i never ever recommend them to anyone. I am in talks with my legal team and hopefully we can take Mtn to court over a small balance because my credit record is now ruined, after they ruined my bank account. Hope they lose more and more customers for the rest of their business life. No one even bothers to contact me especially since its their fault. so appalling their service is even worse, consultants along with their managers and supervisors are ***********.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Best regards,
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