USELESS!!!!!!!!!MTN INSURANCE!

I have been having a problem with MTN insurance from the 2018-01-26, they first advised that my phone is not covered as they had my old phones details on system, i sent them my policy and Mamotea Mokoatle advised me that someone did call me to confirm telephonically the new information of my Samsung J7 that was on the 2018-02-09, she also advised me that my claim has been approved under the old policy however if the cost is more they will do something in order for the whole cost to be covered as this was not my fault. i would like the recording of that call. I have been calling the claims department to find out the progress on my phone since last week and all they say is they waiting for approval for my phone to be released or i must pay the difference they have escalated the matter but nothing. Im sick and tired of given the run around. Dont fix the phone i willl just be cancelling my contract this year as my two years is almost done