Useless,*****es, incompatible

Dear MTN Complaints Department,

WHERE IS MY REFUND?

I received a call from MTN on Friday and was specifically promised that my refund would be paid into my account by Friday.

It is now Monday, and the money is still not in my account.

Once again, MTN has made a promise to me and failed to keep it.

How many times am I expected to call, email and chase MTN for money that you owe me?

I have already:

Returned the devices as instructed by MTN. Obtained the required IRMS number. Spent months trying to get the account cancelled. Been incorrectly billed for devices that were already returned. Contacted MTN repeatedly regarding my refund. Been promised that the matter would be resolved. And now, after being specifically promised that my money would be paid by Friday, I am still sitting without my refund. This is completely unacceptable.

WHERE IS MY ****ING REFUND?

I am tired of excuses, promises and being passed from one person to another. I have been more than patient with MTN.

I want the following immediately:

Confirmation of exactly when my refund was processed. The exact amount that was paid. Proof of payment. Confirmation of when the money will actually reflect in my bank account. If the refund was not processed on Friday as promised, I want to know why.

I have given MTN more than enough opportunities to resolve this internally. I am now taking this matter further.

If my refund is not received and this matter is not properly resolved, I will proceed with my complaints to ICASA, the Consumer Goods and Services Ombud and the National Consumer Commission, together with all my supporting documentation showing the repeated promises and failures by MTN.

I will also continue making my experience with MTN publicly known until my money is returned.

I want my money back. Not another promise. Not another excuse. Not another escalation.

My money. Returned. Now.

Jaco du Toit ***