Useless,Useless,Useless! Ineffective, Inefficient.

Useless is what I call MTN.<br> <br> I logged a call with them few months ago. They still cannot resolve it. If they look at their systems and follow the trail of call logged, this is a simple issue to resolve.<br> <br> I declare them useless and incapable of serving their customers. They feel that we as customers don't know what we need, hence they keep including unrequested Value Added Services in you account.<br> <br> Even when they acknowledge their errors/ Mistakes, they are clueless on how to undo them.<br> <br> They are no longer the service provider I have been using for 15 yrs and the one I worked for. The wheel is flat.<br> <br> I am not sure if they recognise the impact this has on individuals.<br> <br> My query is 9 months old. I need advice on which service provider can buy me out of my current contract with the MTN (Donor Organisation)