LN
Lusanda N
1 reviews | Active since Dec 2011
12 May 2015, 16:08
USELESS USELESS USELESS
Hi I lodged a complaint and you cannot be telling me that I must contact the repair centre knowing that a person can hold on the line for over 30 minutes for someone to pick up. I am at work and I can not be using the company's resources like that. This response is totally unacceptable, I have been up and down with MTN since 2014 and still I don't have my phone back. SO PLEASE DON'T COME AND TELL ME THAT I MUST Kindly call our repair centre on *** for further assistance. I WILL NOT DO THAT, JUST GIVE ME THE DETAILS SO I CAN PAY THE DAMN AMOUNT. I WANT MY PHONE BACK. I AM SICK OF DEALING WITH USELESS MTN. I ALREADY PAID R3000 AND R330 IS NOTHING TO ME. AGAIN JUST GIVE ME THE BANK DETAILS AND THE REFERENCE TO USE TO PAY THIS DAMN R330. I HOPE I WILL NEVER HAVE TO DEAL WITH MTN IN THE FUTURE. <br> <br> Lebo<br> REQ:***<br>
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 11:39Hello lnyangwa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply me with job card number or IMEI number of the handset so I can get you the reference number you need to make payment and the banking details.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply me with job card number or IMEI number of the handset so I can get you the reference number you need to make payment and the banking details.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply13 May 2015, 11:39
Official
Hello lnyangwa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply me with job card number or IMEI number of the handset so I can get you the reference number you need to make payment and the banking details.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply me with job card number or IMEI number of the handset so I can get you the reference number you need to make payment and the banking details.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,