TM
Thabile M
1 reviews | Active since Dec 2010
03 Jul 2015, 06:08
USELESS USELESS!!!
I have reported to MTN several times about my data going missing and was given this ref number ***. I went to MTN gateway and all the guy could tell me was that MTN is on strike and that is why even the first complaint on hello peter has not been responded to. I just find that VERY USELESS because MTN is not on strike when it comes debiting my account however when I have a problem that they are supposed to sort out because I pay for them to do, not they are playing hide and seek. Iam even suspecting that the staff has done something to customers abt data so that the employer feels the pinch and responds to their demands. I am not even sure somebody is reading these complaints but to be honest I have had somany problems with MTN such that I think it time I tried another service provider.
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MTN South Africa's replyOfficial
13 Jul 2015, 15:42Hello Thaby,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that on all the invoices you have no charges for packet switched data. The charges are for the package that was agreed upon and nothing more. The data usage was checked on number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that on all the invoices you have no charges for packet switched data. The charges are for the package that was agreed upon and nothing more. The data usage was checked on number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply13 Jul 2015, 15:42
Official
Hello Thaby,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that on all the invoices you have no charges for packet switched data. The charges are for the package that was agreed upon and nothing more. The data usage was checked on number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that on all the invoices you have no charges for packet switched data. The charges are for the package that was agreed upon and nothing more. The data usage was checked on number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,