Useless Stupid Service

Alice van der merwe rep**** to a complaint I had about my number being deactivated from contract to prepaid. Ref ***. She said she would resolve the matter and escalate it to her superviors and nothing has happend. I called MTN a week later and spoke to Eunice Ref***, I was told to call back 48 hours later and when I did the matter was pending. I asked to speak to the Call centre Supervisor Tebello Ledwaba saidd He would escalate the matter to the reactivations department. Him and Thami Gumbi have me on email but when I ask about any feedbank I get no response. Is it fair that I need to wait 3 weeks to reactivate a number. I cant make payments on internet banking because I need my phone!! Its unexceptable to treat people like numbers. I have been with MTN for over 10 years and this service has been the worst experience ever with this network!!! Poor service, no one gives you feedback just get shoved a reference down your throat. Absolutely appalling!!