1 reviews | Active since May 2017
Useless Store, *********** staff
<p>I gave a simple request and got told that the can not help me, i bought a samsung mobile phone from MTN on a contract, these *********** people can not help me as i can not give them my contract paperwork, they did not want to check my details on their system or nothing. this was the last straw, i have never walked in this store got done what i needed and walked out a happy person. NEVER. The female assistent gave me bad attitude and did not even wanted to listen when i told her its a MTN contract phone witch is still under waranty. All i wanted was to get this phone send to Samsung for them to fix it under waranty conditions.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Best regards,