1 reviews | Active since Feb 2015
Useless staff
Hi. I want someone from MTN to please contact me or my wife regarding service from their branch in Alberton City.<br> <br> This weekend was the second time we needed assistance from this store and left very angry and irritated.<br> We have a contract with MTN for a router and data. It was with Nashua Mobile and was move to MTN.<br> The router stopped working. We took it to the store and their was ONE customer in the store. Sello assisted us and when he heard it was a book in he just pointed us towards the lady that was busy with a customer.<br> Then he asked where is the proof of payment . We rep**** that it was from Nashua mobile and it was moved to MTN and we don't have it. His answer was straight just \ WE CAN'T HELP YOU"<br> I saw that he didn't want to assist us so we left. Not asking for a ID nr "
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
This matter has been escalated to the management team of The Alberton City store for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
This matter has been escalated to the management team of The Alberton City store for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,