lS
lisha S
1 reviews | Active since Mar 2016
14 Mar 2016, 15:23
USELESS STAFF
Sat and waited for 45 minutes for service.<br> told the guy my phone was ****** and i have no sim card.<br> asked for an earlier upgrade as my upgrade is 01 may 2016.<br> he told me he cant do anything and that i shouls call customer service to which i rep**** i dont have a phone.<br> he told me sorry he cant help.<br> <br> i phoned customer service to which they ask for a pin which i dont have.
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Replies (1)
MTN South Africa's replyOfficial
17 Mar 2016, 14:28Hello lishastahnke,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
As per our record *** we note that the sim card has been temporarily suspended due to it being ******. We have consulted with the retentions Team regarding an early upgrade, unfortunately an early upgrade is done from month 21 of the 24 month.
This matter has been escalated to the relevant management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
As per our record *** we note that the sim card has been temporarily suspended due to it being ******. We have consulted with the retentions Team regarding an early upgrade, unfortunately an early upgrade is done from month 21 of the 24 month.
This matter has been escalated to the relevant management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply17 Mar 2016, 14:28
Official
Hello lishastahnke,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
As per our record *** we note that the sim card has been temporarily suspended due to it being ******. We have consulted with the retentions Team regarding an early upgrade, unfortunately an early upgrade is done from month 21 of the 24 month.
This matter has been escalated to the relevant management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
As per our record *** we note that the sim card has been temporarily suspended due to it being ******. We have consulted with the retentions Team regarding an early upgrade, unfortunately an early upgrade is done from month 21 of the 24 month.
This matter has been escalated to the relevant management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Nompumelelo
REQ:***
Best regards,