EG
Eugene G
1 reviews | Active since Apr 2012
06 Aug 2015, 12:09
Useless,speechless!!
To date this is the worst service I have received from ANYONE!<br> <br> You have cut my line three months in a row now and I have never been late with payment in 10 years!!. I have sent you 145 emails to date. (of which I have proof!!) You also have not migrated my other contract to prepaid and you keep allocating more airtime and data which I HAVE TO USE or I will forfeit it. Who are you to force this unto me??? You were advise more than a month ago to convert this to prepaid!!<br> <br> Your company brings out the worst in people, I would rather take my business elsewhere because I am not obligated to expose myself to your attitude or lack of concern. <br> <br> If this is not resolved in a week I WILL bill you for my time and effort sorting out YOUR mess!!
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Replies (1)
MTN South Africa's replyOfficial
20 Aug 2015, 16:20Hello Eugene1979,
Thank you for your post. We apologize for any inconvenience incurred.
Cell number *** has been converted to pre-paid and the credit for R244.00 has been passed to the account 17-8-2015.
Please note that the system do reflect that the payment has been received late. The account is on Electronic Funds Transfer and you have 21 days from the invoice date to pay the account. The payment need to be paid over to MTN the following month on the 10th.
The account balance is now R 908.73.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post. We apologize for any inconvenience incurred.
Cell number *** has been converted to pre-paid and the credit for R244.00 has been passed to the account 17-8-2015.
Please note that the system do reflect that the payment has been received late. The account is on Electronic Funds Transfer and you have 21 days from the invoice date to pay the account. The payment need to be paid over to MTN the following month on the 10th.
The account balance is now R 908.73.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply20 Aug 2015, 16:20
Official
Hello Eugene1979,
Thank you for your post. We apologize for any inconvenience incurred.
Cell number *** has been converted to pre-paid and the credit for R244.00 has been passed to the account 17-8-2015.
Please note that the system do reflect that the payment has been received late. The account is on Electronic Funds Transfer and you have 21 days from the invoice date to pay the account. The payment need to be paid over to MTN the following month on the 10th.
The account balance is now R 908.73.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post. We apologize for any inconvenience incurred.
Cell number *** has been converted to pre-paid and the credit for R244.00 has been passed to the account 17-8-2015.
Please note that the system do reflect that the payment has been received late. The account is on Electronic Funds Transfer and you have 21 days from the invoice date to pay the account. The payment need to be paid over to MTN the following month on the 10th.
The account balance is now R 908.73.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,