Useless SP

I wish I could give MTN minus 5 stars... Useless does not even begin to describe the customer service & retentions teams. Been trying to cancel my contract since last year October, finally got a settlement amount & paid it 26 November. Miraculously they sent me a statement in January & low and behold there is a R49 credit, because someone gave me the wrong settlement figure and I thus overpaid. Now that struggle of trying to get this refund. I send an email with a screenshot from my statement asking what's the process to get it refunded, after another million emails to MTN, they finally ask for the last PoP & my bank confirmation letter. Now today, some wiseman asks me to confirm if I want a refund of the R49? Seriously, what was all the emails about where I told them my account is in credit, they confirm it's in credit of R49, they ask for PoP & bank letter, and now back to square one.

Seriously MTN, give your people some "Reading with Understanding" training please. We can't suffer like this every time we have to deal with your consultants.