Useless Smart service

<p>To Whom it may concern</p> <p> </p> <p>I see MTN has implemented a so called smart service I assume which reserves some of the prepaid or top up contract airtime to be used for data.</p> <p>This must be the dumbest plan I have heard of.</p> <p>I have now on 4 occasions had to make emergency calls just to hear that I have no airtime and when I check my balance it shows R0,00 airtime but R243 reserved for data.</p> <p>I search the internet for similar cases and the solution is to restart your device.</p> <p> </p> <p>Please explain how, in an emergency I now need to restart my device and wait for it to start in order to make the call.</p> <p> </p> <p>Please keep the service simple. I get R200 airtime which I can top-up, 25 SMS’s and a few MB’s of data.</p> <p>Let the customer use the and top-up as needed as we as the client know how to manage our funds.</p> <p> </p> <p>I think a lot of customers are topping up airtime for no reason and MTN will lose a lot of customers as a result.</p> <p>I am seriously contemplating cancelling my contracts but we all know that is also near impossible without paying large sums of money.</p> <p>This is a case of the service provider not caring about their clients.</p> <p> </p> <p>Please advise</p>