1 reviews | Active since Mar 2017
<p>Debit order didnt go through my new account after informing MTN of the new banking details. Phone account went into arrears for a month, after that I asked them to put double debit through which they didtn do. Only normal debits went through. On the 1st of March 2017 the full arrear amount went through my account.Mtn cannot connect my phone again because according to them my account is with legal, even though it is now up to date.......... I held on for 27 minutes and was cut off, had to phone again and talk to another consultant only to be told they cannot help, I have to wait till monday and then phone them and wait another 48 hours for phone to be connected. bad bad bad service!!!!!!!!!!!!! How many times does a person have to phone them and ask to put a debit order through the correct account. They only keep on shifting the blame to the client. Big companies like MTN feel nothing for their clients.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have removed the suspension on your account
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have removed the suspension on your account
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Thank you
Why does it always have to come to something like this before someone gets action from you?
Thank you
Why does it always have to come to something like this before someone gets action from you?
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