JT
John T
1 reviews | Active since Mar 2009
12 Dec 2015, 08:29
Useless Service Yet Again
I called 173 to deactivate another of MTN's ********** ways of conning customers. I have 3 issues to raise:<br> 1. Why is it that MTN's customer service hotline has the WORST sound quality and you would imagine because it is their dedicated customer service line, the quality would be top notch? I had to call atleast twice to get through and actually hear what is being said on the other end of the line. Shame on you for conning my money for this sort of service!<br> 2. This \promo"that MTN is running"
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MTN South Africa's replyOfficial
19 Dec 2015, 12:01Hello johndev1,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly cancel the Wow bonus by sending the word STOP to 30246 it will cancel same time. Regarding the bad line, that could have been the network problem , it could be in that area where you were calling us from and that shouldn't hapeen all the time , should you experience this all the time when you call 173 kindly contact the coverage help desk Monday to Friday on *** free on MTN phone.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly cancel the Wow bonus by sending the word STOP to 30246 it will cancel same time. Regarding the bad line, that could have been the network problem , it could be in that area where you were calling us from and that shouldn't hapeen all the time , should you experience this all the time when you call 173 kindly contact the coverage help desk Monday to Friday on *** free on MTN phone.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
Best regards,
MTN South Africa's reply19 Dec 2015, 12:01
Official
Hello johndev1,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly cancel the Wow bonus by sending the word STOP to 30246 it will cancel same time. Regarding the bad line, that could have been the network problem , it could be in that area where you were calling us from and that shouldn't hapeen all the time , should you experience this all the time when you call 173 kindly contact the coverage help desk Monday to Friday on *** free on MTN phone.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly cancel the Wow bonus by sending the word STOP to 30246 it will cancel same time. Regarding the bad line, that could have been the network problem , it could be in that area where you were calling us from and that shouldn't hapeen all the time , should you experience this all the time when you call 173 kindly contact the coverage help desk Monday to Friday on *** free on MTN phone.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
Best regards,