NP
Nicole P

1 reviews | Active since May 2012

26 Mar 2015, 10:15

USELESS SERVICE WRONG CONTRACT

- nobody called me when vetting process was approved. I had to go into the branch.<br> - nobody called me when porting process was approved. I had to enquire.<br> - the contract I requested was not opened. I got a MyChoice 100 when I requested a 350.<br> - when I went into the store (for the 3rd time) to complain, they argued with me and said that the reason it showed up as a 100 was because it was on a prorata basis.<br> - the useless manager, Thabiso, never calls me back and the store never answers their phone. It takes me calling numerous times - please feel free to check my dialled calls.<br> <br> This contract needs to be changed to a 350 IMMEDIATELY, because I am quickly running out of minutes and data and I WILL NOT be paying any amount above my contract cost.<br> If this error is not amended then my contract will be cancelled and my number made available for porting to another network.<br> I have never had to deal with such awful service in all my life. <br> I am sick of making phone calls to try to rectify this. It's your turn to start calling me.<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Apr 2015, 13:16
Official
Hello enpee,

Thank you for your post.

Apologies for the delayed response and inconvenience experienced, kindly note that the package has been corrected and it will be effective from the next bill cycle.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***

Best regards,