Useless service when trying to upgrade.
Useless service. I'm due for an upgrade, I get frequent reminders of this from the call centres. I look at the options for the upgrade, and pick one of the deals on the MTN site (shop.mtn.co.za) and apply there. It fails and gives an error: ???contract.failure??? I called 135, twice. No help. I called ********** . Twice. No help, but the second time I was directed to email ********** with details of the issue so they can help me. I did this on Tuesday 26th, and received a bounce-back with ref (#162436) that says I should be contacted in 24 hours. Still no contact. Somebody had better sort me out, or I'll find a provider that actually provides a service.
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Replies (7)0
Replies (7)
MTN South Africa's replyOfficial
02 Apr 2019, 14:38Good day Michael,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, this matter has been escalated to our sales team to please provide feedback.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, this matter has been escalated to our sales team to please provide feedback.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply02 Apr 2019, 14:38
Official
Good day Michael,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, this matter has been escalated to our sales team to please provide feedback.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, this matter has been escalated to our sales team to please provide feedback.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
's updateReviewer Update
05 Apr 2019, 10:24I've yet to be contacted by the sales team that this was escalated to. I've been contacted by a sales person from a different section who knew nothing about my request and can't provide me with the deal either. What is the status of this?
's update05 Apr 2019, 10:24
Reviewer Update
I've yet to be contacted by the sales team that this was escalated to. I've been contacted by a sales person from a different section who knew nothing about my request and can't provide me with the deal either. What is the status of this?
's updateReviewer Update
10 Apr 2019, 09:04And I am STILL waiting. This is unacceptable, if I could rate this with 0 stars I would. If this is what constitutes acceptable service within MTN these days then you should be ashamed, this is a disgusting lack of service. Your network itself I have no issues with, but every time my upgrade comes up so do the service issues.
's update10 Apr 2019, 09:04
Reviewer Update
And I am STILL waiting. This is unacceptable, if I could rate this with 0 stars I would. If this is what constitutes acceptable service within MTN these days then you should be ashamed, this is a disgusting lack of service. Your network itself I have no issues with, but every time my upgrade comes up so do the service issues.
's updateReviewer Update
17 Apr 2019, 15:093 weeks and I'm STILL having issues with this. I now managed to get the online application done, got a reference number, and I'm still being given the run-around and nobody seems to be able to assist me.
Everybody I speak to refers to only "MTN Direct ONLINE" being able to assist me, but they seem to be the Illuminati of MTN: known of but completely unreachable by conventional means.
My contract expires Saturday, I've had enough of chasing after a service provider that doesn't give a rat's about service. I've only had sincere assistance from someone in one of the Mall of Africa stores who sat with me for OVER AN HOUR trying to get this sorted.
's update17 Apr 2019, 15:09
Reviewer Update
3 weeks and I'm STILL having issues with this. I now managed to get the online application done, got a reference number, and I'm still being given the run-around and nobody seems to be able to assist me.
Everybody I speak to refers to only "MTN Direct ONLINE" being able to assist me, but they seem to be the Illuminati of MTN: known of but completely unreachable by conventional means.
My contract expires Saturday, I've had enough of chasing after a service provider that doesn't give a rat's about service. I've only had sincere assistance from someone in one of the Mall of Africa stores who sat with me for OVER AN HOUR trying to get this sorted.
's updateReviewer Update
17 Apr 2019, 15:093 weeks and I'm STILL having issues with this. I now managed to get the online application done, got a reference number, and I'm still being given the run-around and nobody seems to be able to assist me.
Everybody I speak to refers to only "MTN Direct ONLINE" being able to assist me, but they seem to be the Illuminati of MTN: known of but completely unreachable by conventional means.
My contract expires Saturday, I've had enough of chasing after a service provider that doesn't give a rat's about service. I've only had sincere assistance from someone in one of the Mall of Africa stores who sat with me for OVER AN HOUR trying to get this sorted.
's update17 Apr 2019, 15:09
Reviewer Update
3 weeks and I'm STILL having issues with this. I now managed to get the online application done, got a reference number, and I'm still being given the run-around and nobody seems to be able to assist me.
Everybody I speak to refers to only "MTN Direct ONLINE" being able to assist me, but they seem to be the Illuminati of MTN: known of but completely unreachable by conventional means.
My contract expires Saturday, I've had enough of chasing after a service provider that doesn't give a rat's about service. I've only had sincere assistance from someone in one of the Mall of Africa stores who sat with me for OVER AN HOUR trying to get this sorted.
's updateReviewer Update
17 Apr 2019, 15:093 weeks and I'm STILL having issues with this. I now managed to get the online application done, got a reference number, and I'm still being given the run-around and nobody seems to be able to assist me.
Everybody I speak to refers to only "MTN Direct ONLINE" being able to assist me, but they seem to be the Illuminati of MTN: known of but completely unreachable by conventional means.
My contract expires Saturday, I've had enough of chasing after a service provider that doesn't give a rat's about service. I've only had sincere assistance from someone in one of the Mall of Africa stores who sat with me for OVER AN HOUR trying to get this sorted.
's update17 Apr 2019, 15:09
Reviewer Update
3 weeks and I'm STILL having issues with this. I now managed to get the online application done, got a reference number, and I'm still being given the run-around and nobody seems to be able to assist me.
Everybody I speak to refers to only "MTN Direct ONLINE" being able to assist me, but they seem to be the Illuminati of MTN: known of but completely unreachable by conventional means.
My contract expires Saturday, I've had enough of chasing after a service provider that doesn't give a rat's about service. I've only had sincere assistance from someone in one of the Mall of Africa stores who sat with me for OVER AN HOUR trying to get this sorted.
's updateReviewer Update
23 Apr 2019, 10:40I've cancelled my contract.
's update23 Apr 2019, 10:40
Reviewer Update
I've cancelled my contract.