1 reviews | Active since Apr 2015
USELESS SERVICE PROVINDER
My phone has an error message that reads as follows \The applications MTNUI (process za.co.flatrosolutins.laucher) has stopped unexpectedly. Please try again later. I called mtn spoke to their"service champion\"" who then gave me their technical support number as she couldn't assist. I call the number the nice gentle tries to assist but my phone doesn't want to go to settings. So he tells me to go to any mtn shop they they will assist. I went to MTN PAN AFRICA MALL Shop 363. The guy the who didn't have name barge. Tells me they are just consultants they don't have a technician at the shop only 2 mtn shops in SA have technicians in them. He reseted my whole phone told me its now fine but need to download my applications again. So I go home do that then the phone does the same thing immediately after I downloaded my applications :'( now have to stay the whole long weekend without a phone. I HATE MTN :'( coz no one can assist me with this issue. They are the MOST USELESS SERVICE PROVIDER IN SOUTH AFRICA. """
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
