USELESS SERVICE PROVIDER MTN

MTN YOUR CUSTOMER SERVICE HAS ALWAYS BEEN THIS BAD BUT IF YOU ARE BEATING YOUR COMPETITION TELKOM WITH BAD SERVICE I AM WONDERING WHAT MORE DO WE AS CUSTOMERS WHO MOVE TO YOU AS A SERVICE PROVIDER AND WE DONT GET NO ASSISTANCE I GUESS YOU WILL BE LOOSING ALOT OF BUSINESS BECAUSE OF INCOMPETENCE AND WE ARE BUSINESS CLIENTS WE LOOSE MONEY EVERYDAY WHEN YOU DONT TREAT US LIKE THE CONTRACTS YOU TAKE OUT FOR US THIS IS FRUSTRATING

Good day Legal,

Trust you are well.

Please could you review the below , I have reached out numerous times trying to get this sorted as its impacting me in such a negative way, I have even been at your head office on 14th avenue told you will get back to me which is certainly frustrating now all I want to do is pay this account and cancel this contract how difficult can this be since December 2024? Everytime, I get to an MTN store I am told not to pay until your case numbers are resolved now I am stuck here with a legal status which needs to be removed as well once u got your monies

Please can I urgently have feedback I have exhausted my options of getting hold of someone who can actually assist me I am now hoping you can help >

THIS IS IMPACTING MY CREDIT IN A VERY NEGATIVE WAY SO NO RESPONSE !!! *** / ComplaintsManagementTeam / smecancellations / *** /

AND THE LAST PERSON AND ONLY PERSON WHO TRIED ASSISTING BUT STILL GAVE ME FALSE HOPE LET ME INTRODUCE YOU TO A SERVICE CONSULTANT WHO IS NOW ABSENT FROM PROVIDING A SERVICE WITH AN EMAIL SIGNATURE TELLING ME YOU LOOK FORWARD TO ASSISTING ME BUT NOTHING FOR 6 MONTHS???

Thank you for choosing MTN. We look forward to assisting you. Warm regards, Sharon Maanda Enterprise Support Services-Saves and Winback