Useless Service Provider

I have been trying to get a router with Mtn. So I went on the MTN website and added my contact deals so I can get the sales consultant to call me. So I got a call from the sales team, I forgot the lady I spoke too… we did start with the application process but couldn’t finish due to system going offline. She promised she’ll give me a call back soon as it’s up and running. I never received a callback from her but atleast she managed to call me on Saturday to explain again why she couldn’t call me back. She promised me she’ll give me a call on Tuesday 15 Nov, I didn’t receive a call from her and it’s so disappointing because I have a contract with MTN and the level of service I’m getting is very poor very the time I requested a callback. I think I have logged 5 requests on your website for the router. I’m been trying to get a router from last month to date I don’t have a router. I just wanted to tell you that your service is horrible and can’t wait for my contract to end. The lady should go for a customer service training because she really doesn’t know how to retain clients. I’m really disappointed. I have also escalated this to Mtn complaints, they asked for my ID and that was it. I guess MTN as a whole is useless including their complaints department. I just want my contract to end, I’ll never ever take any contract or refer anyone to Mtn , useless service very USELESS.