dJ
dillwyen J

1 reviews | Active since Nov 2010

21 May 2015, 15:04

Useless service provider

I've got a few contract phones for my business with mtn. Since two days ago the one sales rep's phone started to give errors. It kept on showing \ not registered on network". He went to MTN's head office in Bloemfontein. At the door the staff were toi toing. Inside only a few staff members were available to help. Unfortunately they didn't have the skills to assist. This morning the call centre were offline. <br> <br> After numerous emails without any real solutions I decided to cancel all the contracts with MTN. Even this seems to be a challenge for the *********** staff of mtn. """

0
Replies (1)
MTN South Africa
MTN South Africa's reply25 May 2015, 11:33
Official
Hello dillies,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Unfortunately I could not get hold of you on ***, to confirm the number that you are experiencing problems with and proceed accordingly.

Please accept our sincere apologies once more for the lapse in service. We look forward to hearing from you.

Kind regards,
Charles.
REQ:***.