Useless service provider
If I could give them no stars I would. I have sent over 10 emails, as well as written over 10 Facebook posts as well as contacted them via Facebook Messenger. In the beginning they rep**** and then just stopped, no matter how many times I contacted them. I do not have cell signal where I work so I cannot call them. What an absolute ****, no proper management at all. All I was asking for was a signal booster. Where I work, there are over 50 staff members who use MTN but cannot sue to poor signal. So if MTN put in a booster then they would make more money because then all of us would buy data, airtime etc. Absolutely useless
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Replies (2)
MTN South Africa's replyOfficial
28 Jan 2019, 10:42Good day Nicky
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Renall Chetty
Complaints Management Team
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply28 Jan 2019, 10:42
Official
Good day Nicky
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Renall Chetty
Complaints Management Team
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Renall Chetty
Complaints Management Team
Best regards,
's updateReviewer Update
28 Jan 2019, 10:50I have emailed them over 10 times on that email address, and as I mentioned I do not have signal here so cannot make calls. You just say what you want to but you do not actually attempt to help the situation at all. I have just had someone pretending to be from MTN and try **** me for money because she saw my countless posts on your facebook and no one responding to me and I tried to report her on social media and do you think anyone took me seriously, nope. You would be horrified if I could upload the over 10 emails and social media posts i have made without getting a response back
's update28 Jan 2019, 10:50
Reviewer Update
I have emailed them over 10 times on that email address, and as I mentioned I do not have signal here so cannot make calls. You just say what you want to but you do not actually attempt to help the situation at all. I have just had someone pretending to be from MTN and try **** me for money because she saw my countless posts on your facebook and no one responding to me and I tried to report her on social media and do you think anyone took me seriously, nope. You would be horrified if I could upload the over 10 emails and social media posts i have made without getting a response back