Useless service provider

<p>Yesterday (6 March) just after lunch I realised that my phone was not active. Straight after work I went to thre Menlyn branch and was helped kindly by Tebogo. On checking the system it seemed that someone had reported my phone ****** and so they deactivated it and did a sim-swop.</p> <p>As it was after hours Tebogo sent eMails to the relevant parties as well as the employee who had deactivated my sim and told me that it wwould be sorted out by 11am this morning.</p> <p> </p> <p>At 11am he called me to say he saw it was still deactivated and was trying his best to sort it out but that certain people were not responding to his eMails. </p> <p> </p> <p>Just before 4pm he called to tell me that he was still trying but folk had still not come back to him and he had seen that there was va technical hitch on my account that he was trying to sort out.</p> <p> </p> <p>I asked him why he could not phone someone to sort it out and I understood him saying that they only communicate by eMail and that I could call customer care to complain.</p> <p> </p> <p>Unfortunately I do not have my pin number and so that attempt has proven useless.</p> <p> </p> <p>I am an estate agent in my own business and depend hugely on my cell phone for my livelihood.</p> <p> </p> <p>How can it take so long to rectify the problem and how is it that we cannot call to speak to someone in the technical division who should be able to sort it out in a jiffy.</p> <p> </p> <p> </p>