Useless Service MTN One month and 12 hours of call center calls

Over the past month we have spent at least 12 hours on the phone trying at first to order a new phone upgrade and then to cancel it as we have not received it .We have spent hours getting passed between 30 -40 call center agents from MTN /MTn Direct to every department .We have emailed Alice vd Merwe directly on numerous occasions and yet a month later we are being charged for a phone not received they have failed to cancel the contract as instructed ,verbally ,by email even when instruction was sent by alice vd Merwe it still has not been actioned and no one is willing to answer the phone or actually do their work .MTN is the worst company I have ever had to deal with .