USELESS SERVICE IN TRYING TO CORRECT CONTRACT ERRORS

Upgraded Contract 1/7/2024. Since upgrade was done the correct package has never been loaded. Now I need to do a SIM swap as phone was ******. Seven days down the line this has still not been done and everyday visiting MTN excuses there is a problem on your contract & untill this is sorted cannot SIM swap. Keep on escalating but nothing happens. ABSOLUTLEY PATHETIC & CLAIM TO HAVE THE BEST NETWORK IN SA . I HAVE BEEN MTN CLIENT SINCE EARLY 1990'S. P*** POOR