1 reviews | Active since Nov 2011
USELESS SERVICE IN THE EXTREME - CORPORATE CUSTOMER
<p>We had a company account with Autopate Cellular which was unfortunately after 18 years transferred to MTN. We are trying to get copies of our bills (which we now don't recevie anymore) and the advertised number splashed all over the MTN web site is 083 808 which is either non existent or the pathetic cellular service of MTN drops the call before you can connect. I tried to then call the only other line which is for Business Sales and surpise surprise you get through in an instant only to be told that they cannot transfer me to billing, all supervisors are in meetings and it is a long way to walk to call them. The arrogance of MTN is astounding not to mention that it happens against a nearly useless and way overpriced service. All I can say is any potential customers of MTN beware and in particular business customers who are going to have to give up their valuable time to do your service providers admin!</p>
Good day Andy,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that the statement and invoices are emailed monthly. If you are not receiving your accounts, please fax us a signed letterhead requesting for the statements to be resent and an ID copy of the signatory. Please fax the documents to ********** 772.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Good day Andy,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that the statement and invoices are emailed monthly. If you are not receiving your accounts, please fax us a signed letterhead requesting for the statements to be resent and an ID copy of the signatory. Please fax the documents to ********** 772.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
