CT
Cherylen T

1 reviews | Active since Jul 2016

08 Jul 2016, 07:00

Useless Service from MTNSA

<p>I have had money taken off my bank account in error by MTNSA. They ahve acknowledged this and have credited my MTN account with the credit . I asked on 22 JUne 2016 for a refund into my bank account and was told it would take 3-5 days . I am still waiting . I ahve phoned - got numerous people and references . I was told on 1 JUly 2016 that the transfer would be done that day . I am still waiting . I cant get hold of a supervisor - I cant get put through to the BANK dept who does the actual refund. I cant talk to anyone other than the call people- who ahve logged numerous calls with their management this week - about 5 different people . NOTHING . I wrote on facebook page - they came backa nd asked me what the problem was - I told them - NOTHING BACK . I am so frustrated and angry and just want my money taht THEY TOOK OFF IN ERROR . cant seem to get hold of anyone that can do anything else but log an email . PLease - in there anyne that can help me .</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Jul 2016, 09:54
Official

Good Day Cherylen Thorndike

Thank you for your post

Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will revert to you with feedback

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.

Kind Regards,

Zukiswa

REQ: **********

Best regards,